Why CX Budgets Need to Increase & How to Get Started
As CX becomes a key brand differentiator in 2020, it becomes crucial for enterprises to increase assigned budgets. Here's a look at how to get started an why.
February 14, 2020
The coming years will bring in an influx of new customers for F&B businesses at an unprecedented rate. Here's a look at what's causing it and how voice AI platforms can provide significant support to boost and maintain customer engagement/experience.
October 2, 2018
Reinforcement learning helps us formulate reward-motivated behaviour as exhibited by living species. Here's a blog (+code) by Amresh Venugopal, ML Research Engineer at Vernacular.ai showcasing its implementation in OpenAIs taxi-v2 environment.
February 6, 2020
Here's a look at how gRPC helped VernacularAI built fast & efficient microservices.
February 5, 2020
Organizations are increasingly deploying voice AI platforms to streamline business operations. Let's have a look at the current and future state of these platforms.
January 30, 2020
January 23, 2020
A REPL, in programming, is an interactive environment where a programmer can go through the cycle of writing code, getting it Read, Evaluated, output Printed, and then back in a Loop.
January 16, 2020
Reinforcement learning is learning what to do — how to map situations to actions — so as to maximize a reward.
January 13, 2020
An internship is an opportunity for every undergraduate student. It allows them to put theory into practice. Here is Kartikey narrating his experience at Vernacular.ai
January 6, 2020
Importance of customer loyalty and the reasons why businesses have a tough time maintaining it. How can they course-correct to boost customer loyalty and growth.
December 23, 2019
Future technologies such as Voice AI/Automation is important in enhancing the customer experience. It helps in reducing costs, reducing attrition rates and improves personalization. Here's a look at why BFSI call centers must inculcate this technology.
July 17, 2019
Despite its healthy growth rate, the call centre industry in India has had its share of challenges such as high operational costs, employee attrition along with a shortage of highly skilled workers who can provide advanced client servicing in their respective industry domains.
May 28, 2019
In the past decade, India has transformed into one of the fastest-growing digital markets in the world. However, the majority of the content online is centered around the urban dweller, who lives in India’s metro cities, has considerable disposable income, and, most importantly, speaks English.