Impact of Voice AI at a Time of Crisis

April 8, 2020

In addition to the human tragedy, the coronavirus outbreak continues to wreak havoc with large scale economic disruptions. Here's a look at how future technologies such as Voice AI is creating a positive impact, at this time of crisis.

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Navigating through Unity’s ML Agent’s environment using DQN

Here's a blog by Amresh Venugopal, ML Research Engineer at, showcasing how he utilized Unity's ML-Agents Toolkit for learning and research.

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How Businesses Can Optimize For Remote Contact Center Agents

March 19, 2020

In recent weeks, due to COVID-19, businesses, both large and small, have encouraged employees to work from home to promote social distancing. Here's a look at how companies can be better prepared to enable agents to work remotely.

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The Customer-First Approach to Voice AI

March 18, 2020

Selecting the right AI vendor is crucial; if done right, it allows the business to have the first-mover advantage. Here's a look at's customer-first approach to voice AI.

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How Voice AI is Revolutionizing Travel & Hospitality

March 6, 2020

Here’s a look at how voice AI is revolutionizing the travel and hospitality sector to improve customer experience and engagement

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Authentication In GRPC

March 5, 2020

Here's a blog by Deepankar Agrawal, Software Engineer at, showcasing ways you can add authentication between client and server in gRPC

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Voice AI - Five Industry Solutions

February 29, 2020

Business leaders continue to face a very challenging business environment marked by significant change and uncertainty. Here's a look at what kind of solutions Voice AI technology can deliver.

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Implementing Deep Deterministic Policy Gradient with Unity’s ML-Agents

October 2, 2018

Here's a blog by Amresh Venugopal, ML Research Engineer at showcasing the implementation of deep deterministic policy gradient with unity’s ML-agents

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Why CX Budgets Need to Increase & How to Get Started

February 21, 2020

HAs CX becomes a key brand differentiator in 2020, it becomes crucial for enterprises to increase assigned budgets. Here's a look at how to get started and why.

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Why F&B Businesses Need To Implement Voice AI Today

February 14, 2020

The coming years will bring in an influx of new customers for F&B businesses at an unprecedented rate. Here's a look at what's causing it and how voice AI platforms can provide significant support to boost and maintain customer engagement/experience.

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Attempting Open-ai’s taxi-v2 using the SARSA-max algorithm

October 2, 2018

Reinforcement learning helps us formulate reward-motivated behaviour as exhibited by living species. Here's a blog (+code) by Amresh Venugopal, ML Research Engineer at showcasing its implementation in OpenAIs taxi-v2 environment.

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Building Fast and Efficient Microservices with gRPC

February 6, 2020

Here's a look at how gRPC helped VernacularAI build fast & efficient microservices.

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The Current and Future State Of Voice AI Platform

February 5, 2020

Organizations are increasingly deploying voice AI platforms to streamline business operations. Let's have a look at the current and future state of these platforms.

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My experience with Elm at

January 30, 2020

Elm is a strongly typed language that uses static typing, enforces immutability, and compiles down to Optimized Javascript. Elm is a purely functional reactive language.

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A REPL for conversation

January 23, 2020

A REPL, in programming, is an interactive environment where a programmer can go through the cycle of writing code, getting it Read, Evaluated, output Printed, and then back in a Loop.

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Reinforcement Learning: Training a Bot to Play Tic-Tac-Toe

January 16, 2020

Reinforcement learning is learning what to do — how to map situations to actions — so as to maximize a reward.

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My Internship Experience at

January 13, 2020

An internship is an opportunity for every undergraduate student. It allows them to put theory into practice. Here is Kartikey narrating his experience at

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Customer Loyalty: Challenges and Course-Corrections

January 6, 2020

Importance of customer loyalty and the reasons why businesses have a tough time maintaining it. How can they course-correct to boost customer loyalty and growth.

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Why Voice AI/Automation Must Be Adopted by BFSI Call Centers

December 23, 2019

Future technologies such as Voice AI/Automation is important in enhancing the customer experience. It helps in reducing costs, reducing attrition rates and improves personalization. Here's a look at why BFSI call centers must inculcate this technology.

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Want to Improve Your Call Centre Customer Service? Here’s How Automation Can Help.

July 17, 2019

Despite its healthy growth rate, the call centre industry in India has had its share of challenges such as high operational costs, employee attrition along with a shortage of highly skilled workers who can provide advanced client servicing in their respective industry domains.

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Changing The Voice Of Indian Businesses

May 28, 2019

In the past decade, India has transformed into one of the fastest-growing digital markets in the world. However, the majority of the content online is centered around the urban dweller, who lives in India’s metro cities, has considerable disposable income, and, most importantly, speaks English.

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